Support

Get help with Hubs

Ask the Hubs team in the app or by email, check whether something is down, or report a problem.

In the app

Open You, then Me, then the Account tab.
Under Hubs support, choose Contact Hubs support and tell us what happened. Our replies arrive in Activity.
For a question about one hub, such as its rules or roles, use that hub's Get help. It goes to the hub's own team.

By email

Write to contact@ascents.gg. Include your handle and, if you can, the device and browser you use. Never send your password or a recovery code.

Safety and reports

To report a message or a person, use Report in its menu. The Safety page explains reporting, blocking and what moderators can do. If someone is in danger, contact your local emergency services first.

Other help

Status: whether calls, chat and sign-in are working right now.
Delete your account, including when you can't sign in.
Privacy Policy, Terms of Service and Community Guidelines.