Answer questions once
See questions nobody answered and ones people keep asking, and turn good answers into FAQ entries.
I built the question radar so a hub answers each question once. It shows staff the questions nobody answered and the ones people keep asking, and turns a good answer into an FAQ entry the next person finds on their own.
Turn it on
- Open Manage, then Add features, and turn on Question radar.
- Open Manage, then Unanswered.
- Under Settings, tick the public channels to read and choose how long a question waits before it counts as unanswered. Two hours is the default.
Work the lists
- Waiting for an answer: reply with Answer, or choose Not a question or Ignore for the channel.
- Asked again and again: questions from the last 30 days, with how often, links to each one and the best answer so far.
- Make an FAQ entry: write or pick the answer, choose your FAQ or Help page and press Publish. Nothing goes out until you do.
When someone types a question your FAQ answers, they see a link above their message box. You can also have the hub post a short reply labeled FAQ, or turn hints off.