Contact Hubs support
Ask the Hubs team about your account, sign-in or safety, and get a reply in Hubs.
The Hubs team can help with your account, sign-in, safety, a hub you run, or anything that seems broken.
- Open the You menu, choose Me, then Account.
- Under Hubs support, choose Contact Hubs support. You can also type support into Search or jump.
- Pick a topic, write a short subject, and tell us what happened.
- Choose Send to Hubs support.
Replies are signed Hubs support and also show in Activity. You can have up to five open requests at a time.
Can't sign in? Write to contact@ascents.gg from any email.
Send feedback
For a quick idea, or something that isn't working, use Send feedback. On a computer, choose Feedback in the top bar, next to Search, or open the You menu, then Help and more, then Send feedback. On a phone, it's in the You tab under Help. Signed out, use Send feedback at the bottom of any Help Center page.
Type a few words and choose Send. Signed in, you can add up to three screenshots: paste one, drop one in, choose Add a screenshot, or on a computer choose Capture this page. Each opens in Hide anything private first: drag over names, messages or emails to blur them, or choose Crop to keep just the part that matters. Only the edited picture is sent.
Nothing about the page is sent unless you tick Include details about this page. The box then shows exactly what it adds: the kind of page, the app version, your browser, your window and screen size and your theme (never your messages). Signed in, turn on You can reply to me for an answer in Activity. Signed out, leave an email if you'd like a reply.
Don't need the button? Open it and choose Hide the feedback button. Send feedback stays in Help and in Search or jump.
Help inside a hub
Many hubs have their own support, run by their team. Open the hub menu and choose Get help to send them a private request.